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Archives for September 2013
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How Do I Update My Credit Card Information
September 13, 2013 By
Need to change your credit card in billing? You can do this in three easy steps. View Article
How Do I Pay My Bill?
September 13, 2013 By
Need to pay your bill? Our client area makes paying your bill fast and secure. View Article
How Do I View My Present/Past Invoices?
September 13, 2013 By
Need to print or view past invoices? Want to see your currently due invoices? Do this fast and securely within your client area. View Article
Can I have more than one domain on the same account?
September 12, 2013 By
If you have the webmaster plan you can have up to 5 domains on your account. If you have the professional plan you can have as many domains as you want on your hosting account. If you have any questions about this feel free to comment below or contact us. We’d be happy to help […] View Article
Can I change my domain name?
September 12, 2013 By
Yes you can. Just order the new domain then contact support and we’ll change the domain on your hosting account. Be sure to include your old domain and your new domain in the request. View Article
Your connection has been blocked in the server’s firewall.
September 12, 2013 By
I know this is a pain and it’s not our intent to keep you from your website but it sometimes happens. Our security systems watch for things like failed login attempts. This is done to stop hackers from trying to crack your passwords. Hackers have scripts that will try tens of thousands of common passwords in […] View Article
When I go to my site I see “index of” why?
September 11, 2013 By
The web server shows an “Index Of” page when it can’t find a index page. To get your home page to load automatically just rename it index. The web server looks for index files in this order: index.htm index.html index.shtml index.xhtml index.wml index.perl index.pl index.plx index.ppl index.cgi index.jsp index.js index.jp index.php4 index.php3 index.php index.phtml default.htm […] View Article
How do I get my domain to work?
September 11, 2013 By
If you ordered the domain name from us and it’s not working within 24 hours please contact billing. Angela in billing takes care of all the domain name registrations so if there’s an issue she can help sort it out. If your domain was registered with a different registrar you’ll just need to login (contact […] View Article
When I try to check mail I keep getting a login screen or username and password mismatch error.
September 11, 2013 By
If you get this error the username or password you’re using is incorrect. Make sure you’re using the full email address as the username. (example@yourdomain.com) Make sure you’re using the email address you set for this email address when you created it. Passwords are also case sensitive. If needed you can always reset your email […] View Article
